Help - FAQs
If you have any questions on any of the below, or if you did not
find what you were looking for, refer to our contact page here
Is Vegas.co.uk Casino legal?
Yes, Vegas.co.uk is authorised by the Kahnawake Gaming Commission,
Mohawk Territory of Kahnawake, Canada.
Is my information secure?
Yes, we use Microsoft's SSL4 protocol with 128 Bit encryption
to ensure your data is 100% safe and all customer information
is kept with the strictest of confidence.
Do I have to download the software in order to play?
Yes, you are required to download and install the casino software
to your PC. Note that you'd only have to do so once. We are currently
working on other non-download games to be launched in the future.
Can I just play for fun?
Yes, you only need to open one account which allows you to practice
just for fun or play for real money. You cannot cash in when you
play for fun.
How do I install Vegas.co.uk Casino?
Click here for
download instructions.
How do I start playing on Vegas.co.uk casino?
After downloading, register an account and log into the software,
choosing whether to play for fun or real. Visit the cashier to
purchase casino chips then select any game from the menu in the
casino lobby. Instructions for each game can be found by clicking
Help when at the table.
System Requirements
For best performance use the recommended specifications, although
the casino should still work with the minimum requirements.
Recommended Specifications:
Microsoft© Windows™ XP Pentium III 1000 MHz PC 128MB RAM Screen
resolution of 800x600 pixels True Color (32 bit) color display
Windows™ audio drivers and sound card with speakers Cable or ADSL
Internet access.
Minimum Specifications:
Microsoft© Windows™ 98/ME/NT/2000/XP Pentium 300 MHz PC or faster
64MB RAM or more Screen resolution of 800x600 pixels or higher
High Color (16 bit) color display or better 56k dial up Internet
access or faster.
The casino software does not work with Apple Macintosh OS or WebTV.
Will I be able to play the casino offline?
No, the Casino can only be played while you are connected to the
Internet.
Will I be able to play the casino on my Mac or Web TV?
No, unfortunately the Casino will only work on a PC at present.
What are my chances of winning?
Vegas.co.uk Online Casino offers the best odds in the business.
Our payouts are equal to, or better than, those found in the best
Vegas casinos, and they conform to the payout percentages expected
by the Nevada Gaming rules.
How will I receive my cash-ins?
Click here for all
payment options.
How will the purchases be detailed on my credit card statement?
On your Credit Card Statement every transaction will go through
under the following name: AquaPay.
Can I return a previous cash-in back to the game?
From the time you make your cash-in up until it is processed,
you may reverse the whole cash-in amount and continue playing
by clicking on the “manage withdrawals button” in the cashier.
Can I purchase more casino chips when playing for fun?
Yes, click on “increase balance” in the cashier section and enter
the amount of credits you wish to play with. All games, when playing
in ''Fun'' mode, are just for fun: you will not be billed.
Do I need two accounts when playing from work and from home?
No, when you have registered one Real Account, you will be able
to use this Account Name and Password on any Computer, which has Vegas.co.uk
Casino installed and fulfills the hardware requirements.
What should I do if I am disconnected from the casino?
Don't worry. Our system registers every bit of information your
computer has sent to our server so we will be able to retrieve
all the information of your last transaction approximately 15
minutes after the connection was lost. When you establish a reconnection
to the server your balance should show the same amount as it did
when you ''left the tables''.
I've forgotten my password. What should I do?
Open the casino software and click on the Forgot Password? Button
below the login prompt. Now enter your registered email address and
click OK. Your set password will be emailed to you instantly.
Why don't I receive any special weekend notifications via
email?
- You may have requested in the past to be un-subscribed from
any further mailings. Simply contact the support team to re-subscribe.
- You may have a new e-mail address, not yet updated on our records.
Contact the support team for further information.
- Your email program may block our e-mails as “Junk” or “SPAM”.
Simply add our support email address to your ''allowed'' or ''authorized''
e-mail list to ensure delivery.
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